Washtenaw Community College

Search Washtenaw Community College



Information Technology Services: User Support
   WCC Home: Information Technology Services: User Support




User Support:
Banner Updates
Computer Purchase for Personal Use
Email
Faculty Website Setup Instructions
Faculty Webspace Request Form
Help Desk
Passwords
Training
UltraTime


Information Technology Services:
Network/Phone Services
Policies & Procedures
Systems Administration
Systems Development
User Support »
Web Services
Information Technology Services Home





Click this icon for print-friendly version Print-friendly format Click this icon to e-mail this web page. E-mail this page


Welcome!

User Support Services provides desktop computer hardware, software, support and training for Washtenaw Community College and its outreach centers.

The Help Desk is the single point of contact for any computer problems or requests by faculty and staff. Requests for help/service can be reported to the Help Desk. Requests for college software for home use (Microsoft Office) also are made through the Help Desk.

User Support technicians are responsible for the installation, upgrading and maintenance of all computer systems. They respond to Help Desk tickets as well as implement new software and technology. They work hard to ensure that all faculty and staff have equipment and software that will allow them to accomplish their jobs.

User Support Network Administrators are responsible for implementing and maintaining the college's servers that are used for all tasks not associated with the college's enterprise database system. They research, test, and implement new methods of supporting the needs of the faculty and staff.

The User Support Trainer is responsible for training all faculty and staff on new or upgraded software. She provides class sessions as well as individual training. She works closely with all departments and provides training for department specific software as well as all college standard software, including the college's enterprise database system.

The User Support team is continually exploring new programs, tools, and technologies to provide cutting edge desktop support that will enhance and improve productivity for all college employees.

User Support Director
Kim Tom
Phone: (734) 973-3731
E-Mail:









Latest News








Need Help?

Help Desk
The Help Desk is your one-call stop for WCC faculty and staff to get help with all your college related computer problems and needs. Call (734)973-3456.













  



Information Technology Services

Home / Academics / Services / Activities / News & Events / About Us / Jobs / Contact Us
© 2014 Washtenaw Community College, 4800 East Huron River Dr,  Ann Arbor MI  48105-4800
734-973-3300 / Feedback & Suggestions / | Flickr | You Tube