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Information Technology Services: User Support: UltraTime
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UltraTime (All Users): Frequently Asked Questions

Why does it kick users during active sessions, even before they reached the time out limit?
If changes are made in the setup by the UltraTime administrators, anyone logged in will be forced to re-login.

What will be the procedure if an employee forgets their fob or cannot fob in and out? Will the employee be able to manually enter their in and out time on the fob machine or in the self-service system?
No, the employee will not be able to manually enter their in and out time on the fob machine or within the self-service system. It is the responsibility of the supervisor to enter the appropriate start and stop times for these employees.

How do we enter college holidays on the system?
Employees and supervisors should not enter any holiday time for any group on campus. The UltraTime system is designed to automatically populate holiday hours for eligible employees.

I missed the cutoff time and date to submit my time, so how can this time be entered?
If an employee fails to enter their time prior to the cut off date, it is the responsibility of the supervisor to enter these missing hours. Otherwise, the employee will not be paid.

If I have difficulty logging into UltraTime, who should I contact?
If you are experiencing difficulty logging into MyWCC, please contact HRM. However, if you experience problems with the UltraTime link within MyWCC, please contact the Helpdesk at (734) 973-3456 or send an e-mail to ultratime@wccnet.edu.

My supervisor declined my requested future time, now itís locked. How can I remove this information off my calendar?
Once the request has been declined, only the supervisor can remove this item. Therefore, notify your supervisor if you would like this item removed.

If an employee has more than one job on campus, how will they know which distribution code to select?
When fobbing in or inputting hours in UltraTime Web, employees with more than one job will automatically have the job titles listed next to the distribution code. Employees with one job will only see the distribution code and not the job description.

Do I have to use my 8 hour floating holiday on one day or can this be split between two or more days?
The Floating Holiday can only be used one time in an 8 hour increment. If you use less than 8 hours, you will be charged the entire 8 hours.

How many personal days can I use in a row?
Two (2) consecutive personal days is the maximum allowed.

Whatís the timeout limit in UltraTime?
30 Minutes is the default timeout.

How can I make changes to my future leave request?
If the requested time still displays in yellow, along with appropriate letter, you can remove this requested time by clicking the drop down arrow next to Request and select the same absence code, along with the same hours. Click the cell to deduct and remove the hours. Return to the drop down list for Request to update the request. Click the Refresh button when done. If the time was already approved, contact the supervisor and ask that they disapprove it. Once disapproved, the cell will turn to red on both the employees screen and the supervisors. At that time, only the supervisor will be able to remove the item.




  1. Why does it kick users during active sessions, even before they reached the time out limit?

  2. What will be the procedure if an employee forgets their fob or cannot fob in and out? Will the employee be able to manually enter their in and out time on the fob machine or in the self-service system?

  3. How do we enter college holidays on the system?

  4. I missed the cutoff time and date to submit my time, so how can this time be entered?

  5. If I have difficulty logging into UltraTime, who should I contact?

  6. My supervisor declined my requested future time, now itís locked. How can I remove this information off my calendar?

  7. If an employee has more than one job on campus, how will they know which distribution code to select?

  8. Do I have to use my 8 hour floating holiday on one day or can this be split between two or more days?

  9. How many personal days can I use in a row?

  10. Whatís the timeout limit in UltraTime?

  11. How can I make changes to my future leave request?

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